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Johannesburg - The Consumer Profile Bureau (CPB) has denied having the medical status of consumers on its records.
"I categorically state that CPB has never accepted and does not carry medical account information," CEO Marina Short said in a statement on Thursday.
On Wednesday, the National Credit Regulator (NCR) said it had issued a compliance notice to CPB for keeping information about the medical status of consumers on its records.
NCR spokesperson Lebogang Selibi said the notice required CPB to remove all medical information from its records, and to stop entering the information, as this was not allowed.
Short said CPB was surprised when it received a notice on non-compliance from the NCR this week.
The notice of non-compliance was received after CPB requested clarity from the NCR about whether cause of death, as per the department of home affairs, was deemed to be medical data, she said.
Short said that while CPB was awaiting clarity on the issue, the bureau made a decision to remove the data from any deceased consumer's profile until such time that feedback was received from the office of the NCR.
"The notice from the [NCR] refers to the cause of death information provided by the department of home affairs to credit bureaux and other data houses," Short said.
She said the information included date of death, place of death and cause of death as registered on the department of home affairs database.
"This information is also printed when an official death certificate is requested from the department of home affairs," Short said.
Selibi could not be reached for comment on Thursday.
