Looking at my mobile phone bill the other day, I noticed that the part of the bill generated by making calls has been falling steadily, while the data component has been rising.
That reminded me: just over two years ago, I wrote on this page that the future of your business lay in the palm of your hand – in your smartphone.
“The cellphone, by mutating into the smartphone, has come of age. When combined with the widespread advent of broadband connectivity, it is going to whack every industry on the head…have you studied the queues around most mobile-company customer centres? They should give you pause, whichever industry you happen to be in. This thing is going to get us all. Every business leader worth her salt is paying a lot of attention to the mobile revolution.”
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