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We are approaching 3 years since my husband’s fatal accident. It took 18 months to approve the claim submitted to the Compensation Fund as he died in the line of duty as a fireman. Almost 3 years later and no payment has been made yet...
Endless calls to the Compensation Fund Call Centre leads nowhere. The hold up was my change in bank details, which were submitted when I resent all the documentation for the claim in August 2012. I was told to wait patiently for the claim to be assessed and finalised. In August 2013 I was informed that the change of bank details were not received and needed to be resent. I sent it via registered post in August 2013 and again in January 2014. After many telephone calls I visited their office in person on 12 August 2014. I handed in my change in bank details form, proof of bank details and certified ID; hoping that this would be the last time. On 18 September 2014 I visited them again to enquire on progress, of which there was none. My bank details have still not been captured and no payment received.
Complaining did not help as they do not check, nor acknowledge e-mail correspondence.
Why is this type service delivery acceptable and how many other beneficiaries endure the same nightmare?
