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Cape Town - The average waiting time for a police officer to arrive if you called the 10111 number during an emergency is 19 minutes.
Many News24 Users have shared their frustrating experience of calling the emergency number. However, not everyone had to wait long for a police response. These News24 Users share their positive experiences.
I would like to say I called 10111 in July from Mamelodi I am happy to report that I waited for less than ten minutes and was happy with their job and although they might use force sometimes but they were considerate and understanding to my situation. I would like to thank them for the effort well done.
Fikile
It is very sad to hear about this horrible response times from 10111, however I am part of a local community policing forum here in Durban(Bluff area) and I have had to phone and still have to phone the 10111 emergency line on numerous occasions. I would rate 9/10 times if I phone, I receive exceptional service from 10111. If I phone for something that was in progress the response time 9/10 times would be under 5mins, and if I had to report suspicious persons or a complaint that had already occured the average response time would be around 15-25mins. I do hope this helps.
Louis
I was in a car accident in May. My fiancé called 10111 and the police responded. The ambulance unfortunately took a little too long, but service was dispatched nonetheless.
Dawie
