MyNews24

Time for DSTV to listen to their customers

By: Birilac Elttoc 2014-08-15 22:30

Can’t live with them, can’t live without them. Monopolies have the power, individual’s don’t. (or do we ?)

When I finally was able to speak to a fairly senior person to ask why there were so many repeats and more importantly why I could not purchase a bouquet that suited me rather than one that included channels that I or my family (or friends) would never watch  he offered me a cheaper channel, but it would not include Discovery, Nat. Geo etc. in fact it included only channels that you would be able to get FREE from the new SABC bouquet (when they come on line.)

I want to be able to select and purchase on a monthly or even daily basis the channels (i.e. Discovery, Mnet etc.) that I want to watch. I am willing to pay market related prices for these but alas, no luck. When I told the “senior person” I , as customer, was disappointed her reply  was..

“ Sir , If you don’t like what you are paying for, cancel , you as a customer have that right “

That’s a bit like cutting off your nose to spite your face!

Just a thought, what if every body cancelled, just for one month, perhaps then DSTV would have to take us, the consumer seriously?

As for the repeats, well a whole new can of worms. It flies in the face of consumer rights but one step at a time.

ARE YOU willing to start a “Freedom of Channel selection” revolution ?     I AM   talk to me!


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