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Kouga Municipality is set to embark on a data cleansing campaign across the region – cleaning-up and updating its records of all property and municipal services information across the region.
The campaign will include customer data cleansing, data quality checks, data improvement and billing data cleansing, among others, at all properties privately and publicly owned, occupied or not and serviced by Kouga Municipality.
The campaign is set to take two forms – one being electronic engagements through the municipality’s Customer Care Application (Kouga Cares) allowing for a host of functionalities – as well as door-to-door engagements.
Online
“The Kouga Cares application can be accessed through the municipality’s website at www.kouga.gov.za. Once-off registration can be done in a few easy steps,” said Kouga Executive Mayor, Horatio Hendricks.
“Once registered and residents’ accounts are added to their profile, they will be able to update their information.”
Where residents choose to complete the questionnaire online, they must ensure that the information provided is accurate and complete. Verification of the information will be performed, and if there is missing information or discrepancies found, the municipal field workers will be required to confirm the information at your door.
Door-to-door
According to Hendricks, municipal field workers will visit residential and business premises from 11 January 2023 to physically verify properties and collect or confirm information.”
“Field workers will carry identification cards, which will reflect all their information.”
He said that the data cleansing campaign would assist in removing hindrances to service delivery, improve financial controls, enhance planning and decision making by the Council and be in line with audit standards and the Municipal Finance Management Act requirements.
“Once the data clean-up and updates are complete, the new accurate data will assist the municipality with timely and accurate meter readings, correct billing resulting in more accurate readings, and a reduction in billing errors,” said Hendricks.
“The data clean-up will, furthermore, result in a reduction in administrative errors.”
Hendricks urged all residents to support the campaign.
More information
For more info, contact 042 200 2200.
