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The Mangaung Metro Municipality has announced that through its finance directorate, it is intensifying the disconnection of water services to defaulting customers.
The plan of action was announced on 7 November as problems due to the municipality’s finances worsen.
Qondile Khedama, spokesperson, said disconnection would apply to all defaulters – businesses, parastatals and domestic consumers.
He said final letters of demand had been issued to those consumers.
“To avoid being cut off, customers were supposed to pay the accounts within 14 days of the final demand being posted or sent,” said Khedama.
“Consumers within the jurisdiction of Mangaung who have outstanding amounts on their accounts were scheduled for cut-off because they are overdue by more than 60 days.
“The disconnection comes as a last resort to collect revenue after customers failed to pay or plan for payment of their accounts which are in arrears.”
He has advised consumers who have not received letters of demand and are in arrears to consult the local municipal office.
“Most of the customers failed to respond to the disconnection notice. In the instance of disconnection, customers will have to settle the outstanding amount or make a payment arrangement and pay a reconnection fee before services are reinstated.”
Khedama said customers would need to go to the accounts department at their local municipal pay point in person, where they needed to pay both the overdue accounts and a reconnection fee.
“If a customer cannot pay the amount in full, they must arrange to pay the amount off over time. A deposit is required to make the arrangement.
“The municipality may require you to sign a debit order form once arrangements have been made.”
