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According to Prins, the municipality has never appointed third parties to collect revenue on its behalf.
“We refer to third parties as a company that goes into contract with the municipality, for example a company that received a tender. However, we have not appointed such companies to collect any traffic fine revenue,” Prins said.
Traffic fines can be paid via payment portals, such as Shoprite and paymyfines, which are stated on infringement notices.
Prins added, “Companies such as Shoprite and Spar, are only ‘payment portals’ and do not fall under the umbrella of third parties.
“This is an easy payment option for the public, as payments are directly uploaded to the municipal account. It is also not necessary to fax payment receipts.”
However, residents should avoid paying their fines through the municipal website, as the system is not currently fully functional.
“We have asked our IT team to look into this matter and will notify the public as soon as the system is up and running.”
According to Prins, all fines have payment dates and payments will automatically be rejected if a fine has expired.
Prins urged the public to use the recently added e-mail address (traffic@mandelametro.gov.za) for all enquiries on traffic and licensing issues.
“All communication received through this e-mail address will be registered and attended to. If an email is directed at me, it will be forwarded to my e-mail address,” Prins said.
