De Lille also said it was enlightening to listen to residents’ views and concerns about service delivery.

De Lille said she had also noted the community’s ideas on how the City can improve services to the community­.

Purchase said the office will not take the place of the other offices in Ocean View and Fish Hoek.

It will instead promote communication at a grassroots level.

“The problems raised are the perennial ones of needing jobs, issues with crime, overcrowding, not being able to get electricity deep in the wetlands, housing, having to pay rentals and street lights not working.

“These issues are being addressed as we are in the process of applying for two environmental impact assessments for new developments, which will bring more housing opportunities.

“We are also trying to negotiate with SANParks for a piece of land which will be able to be used for housing,” Purchase said.

Eddie Andrews, Mayco member (South), accompanied the mayor and other dignitaries and said that the office in Masiphumelele allows the City to sustain its efforts to be a responsive government.

“We are positioned a lot more closer to the people requesting municipal services.

“The office breaks the perception of a ‘them’ and ‘us’ and reiterates the importance of working together to ensure we make progress possible together.

“The offices in other areas were well received by the hosting communities who are now able to engage on a personal level when compared to calling or send an email requesting assistance from the City,” Andrews said.