She said the department hopes to make services accessible and complaints easy to register with the announcement of a hotline.

“We empower patients so that they don’t have to wait – that is why we have a hotline number. They can use a ‘please call me’ and the message will immediately go to head office and someone will call you back,” she said.

A health committee has also been established to deal with complaints and create awareness about services offered and patients’ rights.

“We have appointed a health committee so they can also look at complaints, also so they can create awareness outside in terms of diseases and what services and what rights of the people.”

Meanwhile, Gaironessa Knoll (58), a Manenberg resident who works in Cape Town and collects her medication from the centre, sang its praises: “When I first came here, it was amazing for me to see how clean it is, how nice it is; the nurses and doctors are doing excellent work.”V Residents can register their complaints or queries on the hotline: 0860 142 142.