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Years after the closing of the previous Centlec call centre at the Association for People with Dissabilities (APD), a new centre is now being developed.
Thanks to a huge project run by the Property House Group (PHG), more than R140 000 has been collected to repurpose a house on the grounds of the APD.
Funders also got involved and work has already started in the upgrading of the house to give it a new look, and to make it accessible to the new call centre operators that all have severe physical disabilities.
Nthabiseng Molongoana, provincial director of the APD, said the call centre would be a huge asset to the APD and the residents of the Jean Webber House. She said a call centre operated here until 2008, and they are very excited about the new opportunity.
“Recidents of Jean Webber receive disability grants and after their rent is paid, they have ony a few hundred rand left for necessities and medical expences,” she said.
“Earning an income will make a big difference in their lives and improve the quality of their lives.”
Sonette Boshoff, chairperson of the board at the PHG, said they were very excited about this project.
“It is a sustainable project that will bring new purpose and hope to the lives of many residents of Jean Webber,” she said.
Jackie Malan, social worker and projects manager at the APD, said the call centre would provide work for 18 residents – each working in four-hour shifts.
They will have care givers and a professional nurse on the premises to assist them when needed.
Because the call centre is on the property, there will be no transport issues and they will be able to move to the call centre at all times.
The new call centre operators will be trained to maximize their potential, and handle and capture information.
Within a few short months new voices will be online to assist with problems throughout the metro.
